Terms & Conditions

Welcome to Fastpack Distribution Ltd. These Terms & Conditions govern your use of our website and services. By accessing our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, you should not use this website.

1. Company Information

Company Name: Fastpack Distribution Ltd
Registered Address: 115 Harehills Road, Harehills, Leeds, LS8 5BW, West Yorkshire, United Kingdom
Email: fastpackd@gmail.com
Phone: +44 7548 238039

Fastpack Distribution Ltd reserves the right to update, amend, or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon publication on this website. Customers are encouraged to review this page regularly.

2. Use of Our Website

By using this website, you confirm that:

• You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.

• You will use the website lawfully and responsibly.

• You will not misuse, interfere with, damage, or disrupt the website or its security systems.

You agree not to:

• Attempt unauthorized access to accounts, servers, or systems connected to the website.

• Use the website for fraudulent, unlawful, or harmful purposes.

• Upload or transmit malicious software, viruses, or harmful code.

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. Products & Orders

Product Information

We aim to ensure all product descriptions, pricing, images, and specifications are accurate. However, slight variations in color, packaging, or appearance may occur. We do not guarantee that all website content will always be completely error free or up to date.

Product Availability

All products are subject to availability. We reserve the right to:

• Limit purchase quantities

• Discontinue products

• Modify product details or pricing without notice

Pricing

• All prices are displayed in GBP (£).

• Prices may change at any time without prior notice.

• Shipping fees and any applicable taxes are calculated during checkout.

Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This does not constitute acceptance of the order.

We reserve the right to cancel or refuse orders for reasons including but not limited to:

• Product unavailability

• Pricing or listing errors

• Payment authorization failure

• Suspected fraudulent or unauthorized activity

If your order is cancelled after payment has been made, a full refund will be issued.

4. Payments

We use secure third party payment providers to process transactions.

By submitting payment information, you confirm that:

• The payment method belongs to you or you are authorized to use it.

• All information provided is accurate and complete.

All payments must be received in full before orders are processed and dispatched.

We do not store full payment card information on our servers.

5. Shipping & Delivery

We currently deliver within the United Kingdom using trusted courier services such as Royal Mail and Parcelforce.

Estimated Delivery Times

• Standard delivery: approximately 3 to 5 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances outside our control, including:

• Courier delays

• Weather conditions

• High seasonal demand

• Incorrect delivery information supplied by customers

Tracking information will be provided where available.

Delivery Responsibility

Customers are responsible for ensuring shipping details are accurate before completing an order. Fastpack Distribution Ltd is not responsible for delays or losses caused by incorrect addresses provided during checkout.

Shipping charges are non refundable once an order has been dispatched.

6. Returns, Refunds & Exchanges

We comply with applicable UK consumer protection laws.

Return Eligibility

Customers may request a return within 14 days of receiving their order provided that:

• The item is unused

• The item remains in the exact same condition as received

• All original packaging, tags, accessories, manuals, and contents are fully intact

We reserve the right to reject returns that show signs of:

• Use

• Damage

• Wear

• Alteration

• Missing packaging or components

Return Process

To initiate a return, please contact us at fastpackd@gmail.com with:

• Your order number

• Proof of purchase or e receipt

Return instructions will then be provided.

Customers are responsible for securely packaging returned items to prevent damage during transit.

Refunds

Refunds are processed after returned items have been received and inspected. Approved refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider or bank.

Damaged or Incorrect Items

If you receive an incorrect, faulty, or damaged item, please contact us within 48 hours of delivery and include:

• Your order number

• A description of the issue

• Clear photographic evidence

7. Intellectual Property

All website content, including but not limited to:

• Logos

• Branding

• Images

• Graphics

• Product descriptions

• Text

• Website design

is the property of Fastpack Distribution Ltd unless otherwise stated and is protected under intellectual property and copyright laws.

You may not reproduce, copy, distribute, modify, or commercially use any content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Fastpack Distribution Ltd shall not be liable for:

• Indirect losses

• Consequential damages

• Loss of profits

• Business interruption

• Data loss arising from the use of our website or products

Our maximum liability for any claim relating to a product or order shall not exceed the amount paid by the customer for that order.

Nothing in these Terms excludes liability where exclusion would be unlawful under UK law.

9. User Accounts

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials

• Restricting access to your account

• Ensuring all account information remains accurate and updated

You agree to notify us immediately if you suspect unauthorized use of your account.

We are not responsible for losses caused by unauthorized access resulting from your failure to secure your account information.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection laws.

By using our website, you consent to the collection and use of information necessary for processing orders and providing services.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Complaints & Customer Support

If you have any questions, concerns, or complaints, please contact us:

Email: fastpackd@gmail.com
Phone: +44 7548 238039

We aim to respond to all customer inquiries within 24 to 48 business hours.

13. Final Provisions

Fastpack Distribution Ltd reserves the right to suspend or terminate access to the website or services where these Terms & Conditions are breached.

If any section of these Terms is found to be invalid or unenforceable, the remaining sections shall continue to remain fully valid and enforceable.