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Shipping & Returns

Shipping Policy

We are committed to delivering your order promptly and efficiently. Here are the details of our shipping process:

  • Delivery Time: Our standard delivery time is 3–5 business days. Please note that unforeseen delays, such as weather or carrier issues, may extend this timeline.

  • Carriers: We use Royal Mail or Parcelforce, depending on the size and nature of the item.

  • Shipping Fees: All postage costs are calculated during checkout. Unfortunately, shipping fees are non-refundable.

  • Order Tracking: A tracking number will be emailed to you once your order has been dispatched.

Return & Exchange Policy

We aim to ensure you are satisfied with your purchase. However, if you need to return an item, please review our return policy below:

  • In-Person Returns Only: We do not accept returns via mail. Items can be returned in person at the following location: 117 Harehills Road, Harehills, Leeds, LS8 5BW, West Yorkshire, UK.

  • Return Requirements:

    • Provide your online e-receipt, which was emailed to you upon purchase.

    • Present your order number to facilitate the return process.

  • Condition of Items: Items must be in unused condition with all original packaging intact. Returns for products that show signs of use or damage will not be accepted.

  • Refund Policy: Refunds or exchanges will be processed at our store upon verification of the return.

  • Complaints: If you have any concerns or complaints, please email us at info1.redcamel@gmail.com.​

Additional Information

  • Damaged or incorrect items must be reported within 48 hours of receipt. Contact our support team immediately for assistance.

  • Ensure your delivery address is accurate at checkout, as changes cannot be made after the order is placed.

  • For further inquiries or assistance, please email us at info1.redcamel@gmail.com.

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