Shipping & Returns

Shipping Policy

We are committed to delivering your order promptly and efficiently. Here are the details of our shipping process:

Delivery Time: Our standard delivery time is 3–5 business days. Please note that unforeseen delays, such as weather or carrier issues, may extend this timeline.
Carriers: We use Royal Mail, DPD or Parcelforce, depending on the size and nature of the item.
Shipping Fees: All postage costs are calculated during checkout. Unfortunately, shipping fees are non-refundable.
Order Tracking: A tracking number will be emailed to you once your order has been dispatched.

We aim to ensure you are satisfied with your purchase. However, if you need to return an item, please review our policy below.

You may return eligible items within 14 days of receiving your order, in accordance with UK consumer law.

To be eligible for a return:

The item must be unused and in the exact same condition in which it was received.
All original packaging, tags, accessories, and contents must be fully intact.
Items showing signs of use, wear, damage, alteration, or missing packaging may not be accepted.

To request a return, please contact us first by email with:

Once your return request is approved, return instructions will be provided.

Customers are responsible for ensuring returned items are securely packaged and sent back in their original condition.

Refunds or exchanges will be processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

For hygiene, safety, or legal reasons, certain items may not be eligible for return unless faulty or damaged.

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos and your order details.

For returns, exchanges, or complaints, please contact:

Damaged or incorrect items must be reported within 48 hours of receipt. Contact our support team immediately for assistance.
Ensure your delivery address is accurate at checkout, as changes cannot be made after the order is placed.
For further inquiries or assistance, please email us at FastpackD@Gmail.com